Shipment & Delivery Information
Your order can be delivered to anywhere throughout mainland Australia by standard (road) freight delivery.
Standard/Road Freight: 2 – 5 working days*
Same/Next day: 0 – 2 working days**
Standard Under $99
Standard Over $99
Same/Next Day Under $120
Same/Next Day Over $120
Free delivery exclusions apply to some bulky and large items. Freight will be charged at checkout for these items.
* Freight delivery times stated are for average volume items with total order weight under 5kg for metro areas. Additional delivery time may result for some deliveries. Please allow extra time for delivery to western states. Premium freight is not available on oversized/bulky items or in all locations. Contact the customer service should you require more details.
** Same/Next day not available in all locations or on all products and may be limited to stock availability.
Goods cannot be delivered to a post office box via an express courier service. If shipping to a PO Box you must select standard delivery during checkout.
Company policy is that we do not under any circumstances issue instructions to our couriers to leave deliveries unattended when no one is at the delivery location.
For unusually large or bulky orders our customer service staff may contact you if any additional freight costs are needed.
Transit goods insurance
If you wish to insure, it will cost $1 for every $100 value or PART THEREOF. In other words, if your order is for $145.00 the insurance will be $2.00. This insurance covers goods DAMAGED in transit. We do not automatically insure unless you specify it during the checkout. If you don’t select insurance, you are NOT insured.
Dangerous goods in reference to shipping are items or substances that when transported are a risk to health, safety, property or the environment. These include and are not limited to: explosives, radioactive materials, flammable liquids, dangerous or volatile chemicals, strong acids, compressed gases, poisons and aerosols. Items that can contain these materials include battery banks, aerosols, some tools and lithium batteries. Items marked with the Dangerous Goods icon below may be subject to shipping/delivery restrictions.
Click & Collect
Need your order even sooner? Order online and collect in-store in 1 hour. Condition Apply, call customer service to discuss 03 9545 1266.